Shipping & Returns

Your House of Cach Bridal piece(s) will be packaged with great care and arrive in our Signature Gift Box!

 

SHIPPING POLICIES

U.S. Orders (continental U.S. only):  USPS Priority or FedEx (both within 3 business days.) 

Standard Shipping & Handling Fees:  

      • Orders of up to $150... Rate:  $7.50 
      • Orders $151-$250... Rate: $13.95
      • Orders over $250... Complimentary Shipping
Next Business Day:  Monday through Friday.  USPS Priority Mail Express 1-Day or FedEx Next Day. Rate: $40
 
International Orders (including Alaska, Hawaii, & Puerto Rico):

FedEx International Priority:  3 business days to most locations. Flat Rate : $40 to most locations. 

House of Cach is not responsible for any Taxes, Duties, or Freight charges for International Orders.  Any custom fees will be charged to the recipient.  If the customer declines tax and tariff payment and the package is forfeited at customs, the customer will be responsible for the cost of return shipping to the U.S. 

Shipment Tracking: A shipment confirmation and the tracking number will be emailed to you once your order has been shipped. Please ensure that your shipping address is correct as we cannot reroute packages after they have been shipped.

Other Shipment Info: We can ship to P.O. Boxes for U.S. orders, but not for International orders. House of Cach does not ship orders on weekends or holidays. House of Cach is not responsible for delays in shipment caused by carrier, inclement weather, etc.

Return Shipment: House of Cach is not responsible for return shipment except in cases of manufacturer defect with the customer following our Return Policies that are stated below.  Please remember that each House of Each Bridal piece is hand-made, often employing haute-couture techniques and natural elements so variation should be expected and appreciated!  

 

RETURNS

Returns for Reasons other than Shipping Damage: Please choose your item(s) carefully and email us with any questions prior to purchasing a piece! No returns/refunds are allowed for any CUSTOM ORDER  pieces. Keep in mind that each House of Each Bridal piece is hand-made, often with natural elements, so variation should be expected and appreciated, and will not be considered as a "manufacturer defect" for free return shipping. However, if you receive the incorrect product or if you are not absolutely thrilled with your House of Cach Bridal piece, please email us within 7 days of receipt: info@houseofcach.com  and explain the reason for the return.  

House of Cach will not accept returns after this 7 day notification window. Only unworn pieces in their original packaging and condition will be accepted. The customer is responsible for payment of return shipping with appropriate insurance. House of Cach reserves the right to refuse refund.

Returns due to Shipping Damage: If your item arrives with shipping damage, it is the responsibility of you, the recipient, to document the box damage & product damage and file a claim with the carrier (USPS or FedEx).  House of Cach is NOT responsible for any refunds due to shipping damages.  Please email us within 48 hours of receiving a product with shipping damage: info@houseofcach.com  We will do our best to help ensure you have your accessories on the special day.

Refunds & Exchanges: We want you to be delighted with your House of Cach piece!  If you are not, please email us within 7 days of receipt: info@houseofcach.com

See the above rules regarding Returns. Refunds will be supplied in the original form of payment.